Hotel des Vosges BW Premier Collection

Beautiful location. Charming hotel. Rooms newly renovated

Ideal location. Great staff. Breakfast best ever. Wonderful is only word to describe it.

Nothing

Location, clean , near the train station. Good value for money. We have a king suite for 3 persons.

None all good

The hotel is situated near Central Railway Station which has been very convenient for us. It is literally walking distance to main attractions in the city centre. The hotel staff is very pleasant and helpful, trying their best to overcome problems with our room. Tasty breakfast. Very nice layout and decor of interior common spaces.

We booked an executive room with two separate beds. We were in contact with the hotel at the time of booking and about 16hrs before the arrival to make sure our room arrangements were in place. We received confirmation twice that requested room layout was acknowledged and it would be arranged. At check in, the receptionist, double checked we asked for executive room with two separate beds and when confirmed, we received keycards to the requested room. However, it turned out to be small room with a single double bed. We went back to the receptionist who profoundly apologised and said the cleaning team did not followed the instructions about our room. Since the hotel was apparently fully booked, the only room they could offer for the first night (out of three we booked) was a twin standard room. They offered a refund of breakfast and the following day we were offered so called an executive room. It was larger and had two separate beds as we requested but at no point we could say the facilities there were at "executive" level. Generally, it seemed they ran out of rooms and gave us almost an unfurnished room : apart from two beds, there was small desk with a single armchair. The bathroom although large, lacked cupboard under/along the basin for even basic toiletries and there were no railings on which to hang hand towels. Shower gel has finished on our second day in that room despite cleaners meant to make the room that morning. Only because we came for just 3 nights stay and spent the most of time exploring Strasbourg, we decided not to make any further complaints at the reception but we feel strongly that based on room standard we were overcharged. Few pics attached.