Hotel in Hangzhou
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel
InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD. It is directly adjacent to Metro Civic Center Station (Line 4&7).
Amenities at InterContinental Hangzhou ICC by IHG
Business facilities
Airport transportation available
Shuttle available
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Hangzhou
Nearby attractions
Available Rooms
Ratings and reviews
100% verified reviews10.0 / 10.0Outstanding·Dec 2025
服務人員 非常有禮貌
無
8.0 / 10.0Excellent·Nov 2025
It’s ok
The pillows were so soft
10.0 / 10.0Outstanding·Nov 2025
All good. Excellent view!
Sometimes you feel it needs little renovation, but it does not cause any inconvenience or problem.
5.0 / 10.0·Feb 2026
The service staff were generally kind and responsive. When I raised concerns, they tried to calm me down and replied proactively. I also appreciated the birthday cake arranged during my stay, which was a nice and thoughtful gesture.
The hotel facilities are overall very old-fashioned and worn. More importantly, when I made the reservation, I was not informed at all that the gym and swimming pool would be under maintenance and unavailable. I was only informed at check-in that they were closed.
The hotel then said the facilities could be opened based on my needs, but during my 17-night stay, I only managed to use them two-three times. On one occasion, the facilities were closed again due to repainting. What concerns me most is that they were reopened to guests immediately after painting — which raises serious doubts about air quality, safety, and hygiene.
As a result, I had to pay out of pocket to use external gyms, which caused me additional expenses. Despite this, I received no compensation at all, only a verbal apology. This made me feel that the issue was not taken seriously by the hotel’s upper management.
I would also like to point out that at the time of booking, the hotel clearly displayed the gym and swimming pool as available facilities. Only after I filed a complaint did they update the status. I have screenshots saved. Since these facilities were an important part of my booking decision, this situation feels misleading and potentially deceptive. Had I known the facilities would not be properly available, I would have chosen another hotel.
The bathroom had a persistent sewage smell, and there was also a water leak during my stay.
$$$$
Top rated by guests
8.6Excellent
(120 Ratings)
"All good. Excellent view!"
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