InterContinental Hangzhou ICC by IHG

Top rated by guests
Property building
Photo of the whole room
Photo of the whole room
Breakfast
Bathroom
review stars
8.6Excellent
(120 Ratings)
"All good. Excellent view!"
Verified guest
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8.6 / 10.0
Excellent(120 Ratings)

Hotel in Hangzhou

5-Star Hotel

Reasons to book

Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
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About this hotel

InterContinental Hangzhou is located in beautiful and scenic Hangzhou Qianjiang CBD. It is directly adjacent to Metro Civic Center Station (Line 4&7).

Amenities at InterContinental Hangzhou ICC by IHG

Business facilities
Airport transportation available
Shuttle available
Concierge services
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
Spa
WiFi/Internet
Hot tub/Jacuzzi
Garden
Laundry services
Sauna
Electric Vehicle Charging Station
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products

Map of Hangzhou


Available Rooms

Ratings and reviews

8.6 / 10.0
Excellent(120 Ratings)
100% verified reviews
10.0 / 10.0Outstanding·Dec 2025
服務人員 非常有禮貌
8.0 / 10.0Excellent·Nov 2025
It’s ok
The pillows were so soft
10.0 / 10.0Outstanding·Nov 2025
All good. Excellent view!
Sometimes you feel it needs little renovation, but it does not cause any inconvenience or problem.
5.0 / 10.0·Feb 2026
The service staff were generally kind and responsive. When I raised concerns, they tried to calm me down and replied proactively. I also appreciated the birthday cake arranged during my stay, which was a nice and thoughtful gesture.
The hotel facilities are overall very old-fashioned and worn. More importantly, when I made the reservation, I was not informed at all that the gym and swimming pool would be under maintenance and unavailable. I was only informed at check-in that they were closed. The hotel then said the facilities could be opened based on my needs, but during my 17-night stay, I only managed to use them two-three times. On one occasion, the facilities were closed again due to repainting. What concerns me most is that they were reopened to guests immediately after painting — which raises serious doubts about air quality, safety, and hygiene. As a result, I had to pay out of pocket to use external gyms, which caused me additional expenses. Despite this, I received no compensation at all, only a verbal apology. This made me feel that the issue was not taken seriously by the hotel’s upper management. I would also like to point out that at the time of booking, the hotel clearly displayed the gym and swimming pool as available facilities. Only after I filed a complaint did they update the status. I have screenshots saved. Since these facilities were an important part of my booking decision, this situation feels misleading and potentially deceptive. Had I known the facilities would not be properly available, I would have chosen another hotel. The bathroom had a persistent sewage smell, and there was also a water leak during my stay.

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FAQs

Is parking included with this hotel?

Parking is not specified as an available amenity at InterContinental Hangzhou ICC by IHG. For more information, we encourage you to contact the property about where to park.

Is there a pool at this hotel?

Yes, a swimming pool is available for use at InterContinental Hangzhou ICC by IHG. Enjoy the water!

Is InterContinental Hangzhou ICC by IHG pet friendly?

Unfortunately, this hotel is not pet-friendly. Try searching again and filter for "Pets Allowed"

What amenities are available at InterContinental Hangzhou ICC by IHG?

We found 29 amenities for this rental. This includes business facilities, airport transportation available, shuttle available, concierge services, and free parking.


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