Gran Turia Apartments

Een zeer mooi en net appartement! Zeker een aanrader!

Het is wat gehorig dus helaas veel geluidsoverlast in de nacht van de buren, maar daar kunnen de gene van het appartement natuurlijk niks aan doen!

Hygiëne en personeel

Bijbetalen als je 1 uur vroeger arriveert

The apartment was spacious & clean. Well equipt for our 3 night stay. I had the bedroom downstairs whilst my daughter took the room upstairs. Very comfortable & quiet. Kitchen & lounge area perfect for our needs...thank you for the beer & water in the fridge. A nice welcoming touch. Loved the outside area with lovely seating for us to relax & read. Good location close to train & bus. Easy to get into town & around. Added bonus as only a 10 minute walk to the Bioparc Zoo... the best zoo we have been too. Well worth a visit.

All good!

Location, close to all amenities and public transport. The design of the apartments was good, views from flat 1 were incredible. The kitchen was well equipped for a short stsy, beds were very comfortable. Cleanness is above average and they offer useful toiletries. Valuable instructions about usage of hot water, the rules of the house, the mosquito threats .. etc. There was a full length mirror in the living room. Big + for that idea.

The emergency lights at night were very annoying. No dishwasher, no oven, no washing machine, there were not enough electric sockets in the kitchen and thus the microwave which was placed on top of the fridge had to be moved to the kitchen counter to be able to plug and use it. In return the working surface in the kitchen was narrow. You end us using the dining table as an island. At night you need to close the curtain or passing by people can see you like in a window display. They should advise about it in the welcome card We had an incident with a drainage smell in the flat, they moved us to another flat the following day after complaining several times. In the other flat there was a leaking pipe in the bathroom sink. The main door lock was not working. We had to use the physical door key. They were conducting maintenance works in the flats next to ours on different days, so we heard the constant drilling which may not be an issue if you only go at night to sleep in but if you need to rest during the day it can be unpleasant. Booking the early check in is not worth it because their reservation system doesn't work properly and then the chatbot on wapp keeps giving you dead-end answers. If you speak to a human being they are rude with a condescending attitude, and they divert you to the app which wasn't working properly and which is why you are chatting with them. They do not bother to solve the issue but to apply the checklist approach to leave you in the limbo while using a smiley face emoji. Very poor customer support system.