Exe Toscana

Lovely, clean rooms and very friendly and helpful staff

The staff very nice, Simone, she gave us all the information to help. We made everything on foot. Breakfast very good. I could be back and I recommend this hotel to everybody.

Unfortunately, internet was not good.

All very new and very clean. The staff could not be friendlier and helpful. The position to visit the town of Lucca is perfect - you can be at the walls of the ancient city in 15 minutes walking - the hotel has a big private parking lot so you can do everything by walking! The breakfast is also very good.

The I slept in was not too comfortable- maybe a mattress topper would help? My daughter instead loved the bed so maybe it’s a very personal thing. The pillows were great!

Very friendly staff at reception, free parking, nice room

Very poor soundproofing. Noise can be heard from both outside and inside the hotel. Even worse, the hotel is located next to a highway, McDonald’s and Eurospin. The windows are also not sealing properly - in the morning we had condensation on the inside of the windows (photos attached). Rain was also disruptive as it hit some (tin/ metal?) surfaces on/by the building, creating loud amplified noise. There are also some minor issues such as a missing toilet brush and missing basic bathroom amenities that are usually available at hotels (e.g., cotton swabs, cotton pads, etc.) While breakfast offered a generally satisfactory experience with a wide variety of options ranging from savory to sweet, the quality of products could be improved (e.g., cold cuts such as prosciutto and chicken breast, fresh fruit, vegetables, cereals, etc.). The coffee could also have been of better quality. Given that we are in Italy, expectations were higher