Grand Millennium Al Wahda Executive Apartments

الهدوء

كل شي من ميل

اعجبني تعامل الاستقبال وخصوصا الاستاذ كريم قمه في الاخلاق والتعامل والذوق كل الشكر 🥰

التاخير في احضار الطلب او اذا اريد خدمه جدا جدا جدا بطيئه حيث اطلب شى يتاخر جدا 😔😔😔

The apartment was very spacious with comfortable beds, clean, soft bedding & pillows. The hotel is quite central-we were able to get taxis or careem’s to most places easily. The staff were helpful & kind for the most part. Breakfast buffet was varied, included healthy options & allergens were displayed clearly.

We did think the decor would have benefited from an update- it was solid quality but rather old & tired. The cleaning was not as thorough as we expected- for instance the bedside lamps were dusty, especially around the insides. Though drinking water was to be replenished daily, we had to ask for it. Another odd thing is decaffeinated coffee/tea is uncommon. The ladies salon on the ground floor were unprofessional- we got there when it was supposed to be open but it was empty. When someone arrived, she was on the phone instead of attending to waiting clients.

We stayed 4 nights, in a 1 bedroom apartment. The view was nice

Room wasn’t ready when we came at check in time. They put us to different room and said, this is the room you booked, which had no view, while I specifically booked a room with a view. After speaking to them, I found out the room wasn’t re, what I didn’t like they were not honest about it from the start. They gave us complimentary dinner that day apologising. Another thing happened on day 1, which really impacted our mood is: We also had 2 kids, sleeping in the couch. We didn’t get their beddings until 10.30pm, while we started asking for beddings from 8.30pm. I called them around 5 times, they kept on saying it is coming soon, after speaking to manager and telling him we will checkout with full money back, then they sent the staff with beddings. I do believe they don’t have enough staff & management not well organised enough