The Bay Horse

Although I had to cancel on the day of my visit, due to my event being cancelled. The hotel were excellent giving me a partial refund and great communication

N/A

Good location, parking and clean

Ideal for our overnight stay. Rooms were clean and nice and warm. Beds were also very comfortable

This is well situated on the outskirts of Hamilton Town centre. Close to Hamilton West Rail Station. There are some decent restaurants nearby. It had a large bed and the bedding and towels were clean

On arrival the place looked locked up. A staff member from the pub came out and said i would need to collect the key from a restaurant across the road. The staff member at the restaurant asked my name and handed me a key and said 'side of pub' and pointed back across the road. I managed to find the entrance through what appeared to be a grubby beer garden. I located my room on the first floor. The room was uninviting. I found a discarded (ie roughly bunched) duvet in the wardrobe, which was tilted precariously like the leaning Tower of Pisa and the hangers were sticky. Despite there being 2 different sets of details to access the WiFi neither worked. I had a mobile hot-spot but the signal was still very poor. The room was exceptionally hot (the towel rail in the bathroom was on with no way of turning it off) and I opened all of the windows but there was a lot of noise, people and vehicular, from outside and at one point someone started playing a drum. I actually found the place a bit creepy. There were 2 different sets of instructions about checking out. No further interaction with any staff although there was a landline number provided. I wouldn't book a room here again