Sofitel Luxembourg Europe

The hotel was incredibly comfortable, rooms were sizeable and quiet, the staff were delightful and couldn't do enough to help us and we were thrilled with the rate we paid and the services we received. Very high quality dining for our half board arrangement (something we don't normally opt for) but we were so delighted that we took advantage of the half board deal. We got to eat in 3 separate on site restaurants. Although the hotel was out of town as such, it was accessible by free tram service or a healthy walk and we did not feel short-changed in terms of location as we spent a day hiking in the countryside anyway. 10 out of 10!

A few bits of constructive feedback - if you stay on a Sunday evening on a half board deal then both main restaurants are closed in the evening so we had to eat in the bar. But the staff didn't really seem to know what to offer us to eat. So, after some deliberations, we were offered 2 starter options and 2 main course options which were quick fix type meals. One of our party decided not to eat anything at all. The other person had just 1 course and I had 2 starters. We then noticed somebody dining in the bar area who was eating something entirely different on a paid basis so maybe we could have been offered to dine from the bar menu with a credit being applied? It just seemed like there wasn't a plan for our half board arrangement which included a Sunday evening.

Everything. Bed, shower, cleanliness and staff!!!

N/A

Comfortable and well-functioning, very friendly and attentive staff

Not a fan of keycard operated electricity/light switch

Right location

Ac never got the room cool. Just not as hot. Room service kept knocking despite do not disturb sign.