The Pine Marten by Innkeeper's Collection

The building and gardens were lovely. Restaurant comfortable, staff friendly.

Tap in sink in room 1 barely working. Toilet flush awkward to use.

Lovely looking old country house. The interior was fabulous. The bus for Harrogate was outside. The garden was lovely to sit out in the sunshine.

Our room in the loft was a bit small and the drains smelt but we were only there for 1 night. No cereal choice for breakfast

Not a great variety but what there was available was really nice

Everything was lovely but the staff were exceptional

Good location with lovely patio area to sit in.

Bedroom was tired and looked out onto a scruffy flat roof. There was a sharp tile sticking out by the basin, toilet was difficult to flush and the tissue box was empty. The lock chain was missing from the door. Room was on second floor along a lot of corridors ( room 2) there is no lift and there was no offer to help us with our bags. We are pensioners and found it difficult. Food on floor under breakfast table. Sugar jars virtually empty and unclean with sugar cubes that looked as though they had been in them for months. No toast or cereal offered at breakfast just the cooked breakfasts on the menu. If these were available it was not offered. Breakfast of smashed avocado was a small portion with hardly any avocado on a thin piece of sourdough. Porridge requested by one of our party which came looking like liquid with lumps in. We have family in the close area and will be coming to visit them again. We will not stay at the Pine Marten unfortunately unless there is assurance of improvements. We don’t feel these are unobtainable. We didn’t feel valued and at check in we were spoken to in a very rushed manner as the member of staff rushed off to the bar area within seconds. Amazing building but attention to detail lets it down.