Alpenhotel Kitzbühel am Schwarzsee - 4 Sterne Superior

Lovely rooms Location Comfort The Spa is nice The food was delicious

Low management is overvalued

The hotel itself has an impressive array of amenities and well maintained facilities. It is in a very nice location close to the lake with a nice contemporary architecture. I particularly enjoyed the swim in the morning and all the facilities along the lake. The hotel's breakfast and dining options were nice with a high quality of food and a variety of options to satisfy different tastes.

While the facility left a very positive impression, we encountered a few instances where the staff interaction did not meet the high level of service expected. On a couple of occasion, I was surprised that the staff was more focused on guests that seemed to have preferential treatment e.g. prime table reservation, check out process were the staff interrupted our check out to serve another more "premium" guest, long wait during dinner. Additionally, the room was not clean at our arrival as you would expect for this type of hotel, the mirror had plenty of fingerprint from previous guests, bath accessories not refurbished after day 1, no hair conditioner, no free bottle of water in the room. While the architecture of the facility is nice, the room itself was dark. I believe that improving staff responsiveness and communication could significantly enhance the overall guest experience. It would be wonderful to see the staff undergo additional training to ensure that each guest feels valued and attended to promptly.

The hotel is very beautifully designed and nicely located by the Schwarzee and at walking distance from Kitzbuhel (and very close to several hiking spots). The breakfast was abundant and tasty. The rooms are very big and comfortable and the staff at the reception was very friendly and accommodating.

Apart from the reception staff, all the personnel seemed to only speak German, which is strange for such a fancy hotel. As said above the rooms are very nice but those in the Steghaus, in spite of having a lovely view of the lake, sit right on top of a bar/restaurant with loud music starting at 9am until the evening, which is not great for those looking to relax. In our case - however - that was a non-issue as, when we flagged the noise to the reception, they were very kind and allowed us to move to another, quieter room in the other building.

Everything was very clean and modern. also the location is stunning, and only a 20min walk from the centre of Kitzbühel.

The staff was NOT professional, it was clean that they had no education in hotel being. They spoke very poor German of English, clearly didn’t learn any manners on how to clean tables or make an order or answer friendly. They were all taken from outside Austria.