Schwarzer Adler Kitzbühel - Adults Only

This is an excellent hotel. The restaurant and bar are lovely and the staff are super attentive. Breakfast was also really good. The Spa and outdoor pool were a top drawer.... You get what you pay for.

The lighting in our room. The light switch turned on every light in the room (apart from the tiny bedside reading lights) so your options are either virtual darkness or supermarket level brightness. A more subtle option or something in between would have been better. This is not something I have ever experienced in any other hotel of this standard before.

This hotel was really lovely. Ideally located in Kitzbühel and had wonderful facilities. The beds were really comfortable, the staff were friendly and very helpful.

Loved everything!

It’s very welcoming and the staff are fantastic. Lovely bedrooms and great breakfast. Location is good for town and gondola

Spa and location.

We recently returned from a 5-night stay at Schwarzer Adler, and while there were many positives, our overall experience was somewhat mixed given the price point. On the plus side, the hotel itself is charming, well located, and has a welcoming atmosphere. Many aspects of the service were good, and the spa facilities are clearly designed to be a highlight of the property. The breakfast and general cleanliness also met expectations. However, the rooms felt underwhelming considering the cost of the stay. We paid for a superior double room, however we had 2 single beds. Our hotel room style was also not visible on booking.com, despite there being 65 images. While functional, they lacked the level of comfort and refinement we would expect at this price. The biggest issue was the temperature — the room was unbearably warm for the first few nights. It wasn’t until night three that we managed to completely turn off the radiator ourselves, which finally made it more tolerable. Unfortunately, opening the window wasn’t a viable solution as the road noise outside was very loud and disruptive. We also experienced a few disappointments in the spa area. On one occasion, there were guests in the sauna with a bottle of champagne who were breaking the spa rules and being quite noisy. We reported this to the manager and were told there is a €150 fine for such behavior, but we never heard whether this was enforced. It left us feeling that the rules were not being properly upheld. Additionally, we were surprised to encounter nudists in the sauna, something we were not made aware of in advance. While this may be customary for some guests, clearer communication beforehand would have helped manage expectations. The rooftop sauna was also out of order one day, and there was no signage indicating this — we only discovered it after heading up, and it was very cold.