Millennium Hotel Knickerbocker Chicago

Excellent location. Friendly staff

Hallways need some TLC

Loved the jacuzzi bathtub and how spacious the jr suite was. Bed was cozy as well.

Some Things in room seemed dingy...like around the vent area....carpet outside in hallway had worn spots. We brought food with us but No microwave to heat it up. Didnt even have one to use in lobby, which was frustrating. Not sure why we were charged 3.34 for a city tax after the fact when that all should have been included in the price when we booked. That seemed odd to me. I dont like hidden fees. And in the headboard, the upholstery had a gash in it. Didnt seem like anyone was interested in fixing that. Just tried to hide it with a pillow. ????

nearby nice areas

sometimes they open my door to clean without permission when i was sleeeping

This hotel is in a great location. Our room was fine—everything was clean—but it was basic—no frills or extras. Just exactly what was needed, it was small but descent. More storage for clothing and towel hooks in the bathroom would have been helpful.

We had requested an early check-in and agreed to pay a $40 fee. I received an email confirming my request. We arrived at 11 am, and the room was not ready. We were told to come back at 2:30 pm. Around two 2 pm, we were very tired and decided to check on our room. At 2:00 pm, our room was not ready. We sat in the lobby until almost 2:45, and our room was still not ready. While we waited in the lobby between 2 and 2:45, I saw about five families check in, and they were told their rooms were ready. I went to complain, and they found us a room. 3 pm is check-in time, so we did not check in early at all. I am not sure why when we requested an early check-in, which was confirmed, other guests had rooms ready while ours were not. My husband wrote to the general manager, but did not hear back. The staff was neither pleasant nor helpful.