The Westin Bear Mountain Resort & Spa, Victoria

Location, cleanliness, facilities

Nothing much. A little issue with lack of replenishment of small things like milk, cream, and bathroom supplies everyday.

Beautiful modern hotel on the top of Bear Mountain- gorgeous views!

Not many amenities- definitely need a car. Extra $50 charge if you wanted to use the pool and activity centre.

The location of the property was excellent, the view of the room was beautiful.

reception guy, was not polite, responsible, and they were did not care about our reservation, although we had a reservation, they wanted to charge us more, we asked them to pay the reservation in booking, they said noooo it is not working, they mentioned they have gym and pool, when we referred to the beside building for gym and pool they mentioned we don't have any contract with hotel anymore, you need to pay $47 a day to use them. They reported the previous owners had contract with us but it had been 4 years that the new owner has not had any agreement with us, but they still tell their passengers that they can use gym and swimming facilities.

Room was large, functional and clean. Building is grand and beautiful with a lovely view. There was water and apples available at the front desk daily, along with the newspaper. There is a restaurant and a gym. We had a great view from our room. The staff was friendly and helpful. The restaurant food was very good.

More than expected frustration points: Room thermostat did not seem to work; it was very warm and would not cool down, so we had to open the windows to get the temperature low enough for sleep. At our one visit to the dining room, we were looking forward to a quiet dinner and got sat right next to the live entertainment, so it wasn't what we wanted. The elevator seems to take a few iterations to learn, as it takes a combination of your room key and pressing the right version of floor number button (there were two sets, one which worked for some floors but not others). The room was located next to housekeeping and so it was noisy at times, like being next to running washers and dryers. The heavenly bed was not heavenly. The parking was expensive. And, there were a few outlets that weren't working but had lamps plugged into them, so that was a task on us.