Cecil House, Stylish 2 Bed, Sleeps 5, Close to Cathedral & Castle, ideal for groups or Families, Parking x2

The property was in a great location just 10 mins walk from the city. It was very clean and well equipped, especially the kitchen, but we found the sofas and mattresses a bit uncomfortable. Tea, coffee and milk sachets had been left for us which was appreciated.

The key collection was ridiculous. I rang for the key code 3 days before and was told I couldn't have it and it would be sent in an email 2 hours before we could enter the house at 3pm. We arrived a few hours earlier and had to pay for parking as we're unable to get into the property for parking permits. At 3pm we still hadn't received the code so I had to ring the owner. Instead of just giving me the code over the phone she was telling me I had to wait for the email with it on. Eventually she gave me it - the email didn't actually arrive till 3.30pm. I found this particularly frustrating as I have been a holiday cottage owner myself for 10 years, I go out of my way to ensure people have the key code and know it's frustrating, if after a long journey your stood outside and can't enter the property you've booked. Sometimes you just need to flex the rules slightly and accommodate the guests, we just wanted the parking permits and by the time we got them we'd missed the parking space near by.

Good location. Nice little house. Parking a plus.

Position of thermostat meant downstairs was quite chilly.

Lovely house, great location,great communication from the hosts,

We did have some cleanliness issues but they were resolved as soon as we raised them, so didn't end up being a concern.

Great location

Parking, avoid the Chinese chipy