Hotel in Pigeon Forge, TN
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
High-end valueWell priced for this area
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About this hotel
Located in Pigeon Forge, 1.5 miles from Dolly Parton's Stampede, Staybridge Suites Pigeon Forge - Smoky Mtns by IHG has accommodations with an outdoor swimming pool, free private parking, a fitness center and a terrace.
Amenities at Staybridge Suites Pigeon Forge - Smoky Mtns by IHG
Business facilities
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Heating
Wheelchair accessible
Balcony/Terrace
Laundry services
Accessible Parking
Fireplace
Family friendly
Smoking allowed
Safe
Toilet with grab rails
Accessible by lift
Key access
Key card access
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Pigeon Forge, TN
Available Rooms
Ratings and reviews
100% verified reviews10 / 10Outstanding·May 2026
I loved everything about the room except the ice maker, I know it takes time for ice to freeze so we went out and got ice. I think the facility should have ice ready for you when you arrive from your travels.
I didn't like the fact that the counter clerk stated & said it would take about thirty minutes for the ice machine to make ice. She said push the button in the freezer it should turn green and it did. But it took three hours and made very little ice. We purchased ice!
9 / 10Outstanding·May 2026
Wonderful! Loved it being up on the rooftop with the view of the mountains.
Door lock from pool area was broken so you had to walk around the building to get back in.
10 / 10Outstanding·Apr 2026
Everyone there great including staff members the manger at the stay is so wounderful and helpful and sweet
5 / 10·Apr 2026
The hotel is located approximately a 20-minute walk from the island. It is relatively new and features a decent pool, as well as two gas grills available for guest use, along with a pleasant fire pit area. The view from the breakfast room is excellent. The property also offers complimentary laundry facilities and basic gym equipment. Additionally, one of the front desk staff members was particularly friendly and helpful.
The breakfast offered a very limited selection, and several items were unavailable during service. Additionally, the breakfast staff did not greet guests and gave the impression that requests—such as asking for utensils—were an inconvenience.
Our in-room television did not function throughout the entire stay. Although a technician was sent and attempted to resolve the issue, the problem remained unresolved and no follow-up occurred.
Access to the outdoor pool was also problematic, as the door leading back inside was not functioning. This required us to walk all the way around to the front entrance each time. We also had to ask several time for pool towel as the cabinets was empty each time we went.
Housekeeping services were inconsistent. We were informed that rooms are only cleaned every other day for shorter stays (four days or less), and we had to specifically request service after the second day.
Overall, the experience felt poorly managed, with a noticeable lack of oversight and attention to guest satisfaction.
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Top rated by guests
9.1Outstanding
(231 Ratings)
"I loved everything about the room except the ice maker, I know it takes time for ice to freeze so we went out and got ice. I think the facility should have ice ready for you when you arrive from your ..."
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