Mario, Disney & not themed Loft Universal Studios 10min loft apartment

Proximity to Hollywood Boulevard

N/A

Location, secure parking spot, place to cook.

The stay itself was fine overall, however the experience with the staff could be improved. We had to collect the keys from a lockbox outside instead of a standard check-in, which was a bit inconvenient. During our stay, we received multiple calls from staff reminding us about the check-out time, which felt unnecessary and slightly intrusive. There was also some confusion regarding the key return process. We were initially told to leave the keys in the room, but later asked to return them to the lockbox outside, which was inconsistent and inconvenient.

The free parking !

Nothing

I liked how close it was to Universal Studios. It is in a convenient location to many grocery stores and restaurants.

Finding the key seemed a little complicated in writing but once we arrived it was an easy process. When we got inside is when things got weird...There is a notice on the door stating it was an illegal short term rental advising us to ask for a refund and stay somewhere else. Then theres a notice stating if the police come, we have every right to be there per code "xyz" to be welcomed by this was very off putting. Theres a photo of the owner in the lobby saying shes scamming people. The apartment didnt get any cooler than 73, we asked for a fan and it seemed to be a big inconveniencefor the host. Bath tub had a big cardboard sign laying in it saying "OUT OF ORDER." Photos shown in listing make it seem much larger than it is. Kitchen is not updated as shown in photos, couches are not as big, rooms are not as big. Internet only worked a little bit the first 2 days, then the last night it didnt work at all, text the owner regarding it early in the day and received no response. it was Just a fraudulent very misleading listing in my opinion. When I addressed issues with owner there was no hospitality given but they did eventually bring a fan. We stayed for 3 days but we're given 1 towel each so we went and bought our own towels. I offered to wash the ones there but was informed "I didnt pay for that." We were given 3 or 4 different numbers to contact regarding our stay.Traveling with children and being met with all of these uncertainties and headaches and signs all over the door took away from our vacation. When i asked for a refund, booking.com stated they "havent heard back from the owner, sorry" Just a headache. STAY ANYWHERE BUT HERE.