Botanique Suites AirBnB, Antwerp

Heel mooi en ruim appartement en heel vriendelijke en behulpzame hosts! De locatie is ook heel goed. Dichtbij de Botanische tuin en het is maar een kort wandelingetje naar het centrum.

De douche was mooi maar niet zo krachtig en soms duurde het lang voordat het water warm werd.

Great location and very nice/luxurious apartment. Kitchen was well equipped. Comfortable beds and the bathroom is huge with a nice shower and double sinks.

Overall, we had a great stay. The apartment is up three flights of stairs without a lift. The washing machine is at the top of the first flight of stairs and shared with other apartments (I think there are only a few.... sharing was never a problem.)

Spacious and all mod cons. Amazing location. Great hosts

N/A

New, well-maintained apartment Convenient location Polite and responsive communication at the beginning

On the second evening, we discovered multiple cockroaches in the kitchen and in the hallway (including when lifting our bags), which significantly affected our comfort. It was also very unsettling to leave a stay like this with the concern of having brought cockroaches home. The suggestion to carry out chemical treatment during the stay, especially with small children present, did not feel like an appropriate solution. We proposed a reasonable compromise (~27% refund); however, we were informed that this would only be possible in exchange for providing a positive 10/10 review in advance, which did not seem appropriate to us. This also left us questioning how representative other reviews may be. Resolving the situation required significant time and effort and caused unnecessary stress; in the final communication, our request for compensation was described as exerting pressure and being inappropriate, which we did not agree with. In the end, no compensation was provided by the property. For us, this clearly affected our comfort and overall experience. We find this particularly unfortunate, as the apartment itself has clear potential.