Astrid House

L'emplacement près du lac Majeur est parfait pour visiter les Iles Borromées.

Rien

La vue sur le lac, l’équipement de l’appartement

Tout était top !

Чистота, кровати, мебель, вид из окна, расположение, хозяин, всё отлично!

Отсутствие утюга, отсутствие тапочек (так как очень холодный пол и комплекта постельного белья

The managing host was very helpful and responded to emails quickly, turned up on time at check-in and check-out. The location is excellent, just a short walk from the centre and the train station. The views from the large balcony over the lake and mountains are wonderful. Very quiet and peaceful. The apartment was clean and recently redecorated. The 2 bathrooms were large with good showers. Washing machine, oven, large fridge freezer and kitchen extractor.

There were some very disappointing factors which affected our stay. The worst one being the condition of the double bed which makes a terrible noise with the slightest movement, to the extent it disturbs the people in the adjoining bedroom as well as being most uncomfortable. A previous review also refers to this so it is disappointing that it has not been rectified. We arrived by train so had no option but to hire the linen and towels but the cost of €52 for 4 people for 4 nights was excessive in our opinion. The twin room was provided with a double sheet, when really 2 singles should have been provided. Similar properties that we have stayed at normally include linen in their hire charge. Only one set of keys was provided which meant we could not return at different times, a significant issue for 4 people. The emergency procedures were very poor in our opinion - no emergency contact details, no fire extinguishers or fire detection systems or instructions were visible, and the front door to the communal block requires a key to exit, which would delay escape in the event of fire, assuming you've actually got the key with you. Although there is a washing machine there was no iron or ironing board. No kettle, just a coffee maker which is no good for making tea!