Séjours & Affaires Serris Rive Gauche

Close to trainstation and good breakfast

One of the best beds I have ever touched, I'm impressed. Very deeply clean.

Entering the room there was a STRONG smoke scent. We opened windows a bit but didn't change much.

The facilities of the apartment, we always stay here a couple times a year during winter, and have done for the last few years.

Nothing really, it was a bit difficult to wash up as there was no plug or washing up bowl, but we worked around not having one.

The best thing about this hotel, is definitely the location. At least, if your trip is going to Disneyland. It's on a nice walking distance to the park, allowing you to skip any transportation fees if you're going to the park on multiple days. Furthermore, it's incredibly close to a large shopping centre and to the train station. The latter makes it easy to access from Paris with the 50 minute train, and seeing as public transport is relatively cheap in Paris, it's not even that hard to travel back and forth from Paris' centre to this hotel. Outside of the location, the reception staff was friendly and could speak English well. This made the check-in a comfortable experience. Besides the on-site check-in, I had some contact with the hotel to ask some questions, and these were answered quickly and clearly. For example, I inquired about the possibility of an earlier check-in time, which was possible. So, when we arrived, a room was already available to us, although it was ahead of the official check-in time. The water-dispenser at the reception is also a nice addition. Some positive things about the room were the comfortable bed, the functional heater, and the alright shower. The small kitchenette may have been nice too, but we did not use it. However, I really think the only reason someone would stay here is for the location in combination with the alright price.

As for the hotel itself, it was incredibly disappointing and offered us quite the frustrating experience. To start, our room was in a poor state. One of the bed lamps was not working, the tiling in the bathroom was very loose, and the sliding door to the closet was broken, making half of the closet unusable. At arrival, these things already disappointed us slightly, but seeing as we are not picky people, we could look past it. We would only stay for two nights anyway. Something else frustrated us heavily, however. When we wanted to leave the room, we had difficulty closing the door. Simply pulling to door to a close did not work. So, I asked the reception. As soon as I mentioned a faulty door, the receptionist knew which room I was talking about. This let me know that they were aware of the broken door. They told me that I need to pull hard to close the door, and so, I went back and shut the door with much force. It finally worked. Then, when we returned to the hotel later that evening, the door did not want to open anymore. The reception was closed already, so they could not help us. It should be noted that we were eager to head into our room, seeing as we were absolutely soaking wet and freezing after having spent the whole day in a windy, rainy Disneyland. Our shoes felt like actual swimming pools. We tried to open the door with the keycard in every way imaginable, but nothing worked. Then I started looking around the reception, and noticed a note saying that we could call some support number with the emergency red telephone that was at the entrance. Although the sound was soft and the respondent could not speak English very well making the communication hard, they could help us open a locker with a special keycard in it. Somehow, it could open the door. Still, this experience was incredible disappointing and confirmed to us that this hotel is really saving on their cents, casually leaving things broken, not caring about offering a quality-stay.