Revival English Bay, Vancouver

Amazing stay, staff were amazing and very very helpful with everything

Everything was perfect

The hotel was very close to English Bay, to eating places and it was very comfortable. Reception Staff were excellent, especially KOMAL, she was so welcoming and nothing was a problem for her to help us with. The hotel was very modern and refreshing. The rooms had a Kitchenette and was very well set out. Communication was excellent.

No door cards, everything was on your mobile phone. To get to your room was a bit of a maze at the start but we became comfortable with it. The only thing lacking at this hotel was an onsite laundry, but they are in the process of establishing an onsite laundry for customers.

New

Didn’t have washing machine and drier set up as yet. So we had to pay at laundry.

Good location, comfortable.

Zero customer service, no consideration of customer experience. Showed up half an hour early. Room was ready. They wanted to charge me $30 to check in 20 minutes early (took 10 minutes for a response). Wouldn’t have cost them anything to give us that 20 minutes, but they refused on principle and it made us feel unwelcome. All issues dealt with by text - a woman had her bags in the luggage room, and her code did not work and no one responded to her. Thankfully my code did so she could get her bags and catch her flight. Furniture was a bit shabby - the photos were a bit misleading. Expected more for $300 a night.