Kettering Leisure Holiday Home

It’s Very nice ☺️

Rent

Very nice and cosy house !! quiet area and shops nearby !!

everything good

everything good

Property was cosy, clean and situated in a peaceful and quiet residential environment. It's not too close to the town centre, neither is it too far from it. There is a private parking which was quite useful. Beddings were clean and beds were comfortable.

Rude and Unprofessional Host. There was an email request for ID verification and £150 deposit, made 3 days after I already booked and paid for this property ( for a family visiting me). My main issue wasn't the ‘profiling’ nature of the email, but that I saw the request few hours before check in. The timing of the requests presented some inconvenience to me, especially as they also wanted a copy of the ID for my guests too, who were already on their journey into town. I suggested that the host should have let guests know such requirements beforehand, not days after a seemingly-finalized booking. Her dismissive response was "you can cancel if you want". At a few hours to check in, and my guests on their way, I found her response rude and uncaring. __ Poor communication. After I sent the ID and paid the deposit, my email, then calls asking the host to kindly confirm all was clear, got no response. By check-in time (4 hours later), I still hadn’t received a confirmation, which left me worried and scrambling, as my guests had arrived and still wasn't sure if I had secured a place for them to sleep that night. Eventually, I got an email with the access code, 7 minutes after when we should have officially had access to the property. __ Made Guest Feel Uncomfortable. Around 8pm, my guests noticed a stealthy car and male occupant (who I believe was from the host), parked opposite the street, observing the property for over 2 hours. Such behaviour at night and on a quiet street, was borderline intimidating and discomfiting for my guests (a couple and their two kids, both under 5 years). I can understand a quick drive-by check, but a 2-hour surveillance campaign outside the property was unnecessary. __ Broken Living Room Furniture.