Element Chalets Zermatt

The chalet was very spacious, and each bedroom had its own en-suite bathroom, which is ideal for a large group. It was very clean, with a modern style throughout. There was a ski room where we could store our equipment, and the ski-in/ski-out access was very convenient as it meant we didn’t have to carry skis to the lifts. The kitchen was well-equipped with all necessary utensils (we even managed to make tiramisu) which made it great for cooking as a group. Andreia was very friendly and extremely helpful with the luggage, and she gave us an introduction to the house. Lukas and Jessica were also very responsive throughout our stay.

We expected better hospitality in terms of guidance and small touches, even though the hosts were responsive and communicative. For example, it would have been helpful to include a booklet with instructions (such as noting that there is a switch to turn on the lights along the path, as you need to walk for around 14 minutes in the dark to reach the chalet). It would also have been a nice gesture to provide some welcoming snacks or drinks in the fridge, as we have experienced in other stays. We found the selling products (drinks and clothing in the ski room) a bit off-putting. Additionally, two of our friends arrived a day later, and we were required to pay for their transfer to the chalet. This did not feel particularly hospitable. The location was also not ideal. While it is at the end of the slope and allows for ski-in/ski-out access, it may not suit everyone. We were a group of young friends, but it would be challenging for elderly guests or families with toddlers, as reaching the chalet involves a 14-minute uphill walk. It is also quite isolated, which makes grocery shopping inconvenient (the nearest supermarket is about a 25-minute walk away). Lastly, the checkout was at 9am which is very unusual for accommodations/hotels.

Location was exceptional for ski on ski off. There is a walk to the village but it's not far at all and you can easily get an electric taxi that gets you quite close to the chalet. The chalet itself was gorgeous and well appointed - super clean, one bathroom for every room, very comfortable.

We have no complaints!

Everthing! It is an exceptional Chalet with ensuit rooms so everyone can have their comfort. Kitchen is stocked with all the items that we needed so we could have a relaxed time. Location is on a private property so you can have your own privacy.

Der Chalet selbst ist wirklich schön – sehr gute Ausstattung, in einem gepflegten Zustand. Die Unterkunft an sich hat uns gefallen, wenn man nur das Haus bewertet.

Leider gab es mehrere Punkte, die für uns sehr problematisch waren: Betreten der Unterkunft ohne Erlaubnis Während unseres Aufenthalts ist eine Mitarbeiterin des Chalets ohne Vorankündigung und ohne unser Wissen in das Gebäude gekommen. Unser 16-jähriger Sohn kam früher zurück und wollte seine Sachen im Keller ablegen. Dabei stand plötzlich eine Mitarbeiterin im Kellerraum – ohne zu klingeln, ohne anzuklopfen, ohne zu fragen. Für uns ist das ein schwerer Eingriff in die Privatsphäre und absolut unangebracht. Sehr schwierige Erreichbarkeit für Familien Für Familien mit kleinen Kindern ist der Zugang zum Chalet extrem schwierig: Taxis fahren wegen Schnee nicht bis zur Unterkunft. Wir wurden jedes Mal ca. 600 m entfernt abgesetzt und mussten alles bergauf tragen – Koffer, Kinderwagen, Einkäufe usw. Der Fußweg ist nicht gesichert, direkt neben einem Hang und einem Fluss. Für kleine Kinder ist das wirklich gefährlich. Nicht familienfreundlich bei Anreise/Abreise Besonders Familien mit kleinen Kindern sind hier stark eingeschränkt. Das sollte deutlicher bei Booking erwähnt werden, da es ein erhebliches Sicherheitsrisiko darstellt. Insgesamt ist der Chalet wunderschön, aber wegen des Eingriffs in unsere Privatsphäre sowie der gefährlichen, ungesicherten Wege können wir die Unterkunft für Familien mit Kindern leider nicht empfehlen.