Elphin Serviced Apartments

Location was perfect with a short drive to city centre and many local restaurants and shops including a large supermarket just across road.

Don’t like to climb the stairs to get into our rooms . 😅

Location

Stairs, no laundry

Plenty of space in our apartment

The water pressure in the shower could have been better. And the upstairs toilet had trouble flushing

The hotel’s location was excellent, being very central and convenient. The facilities were also generally in line with the price point.

Unfortunately, the positives largely ended there. The late check in process was unclear and somewhat stressful, particularly with the added fee required to arrange late check in within 48 hours of arrival. Combined with multiple additional charges listed, this created uncertainty about whether I would be charged more than expected. The presence of credit card surcharges, along with the refusal to accept a cash bond, added to this confusion. The warning regarding fees for moving furniture also felt excessive and unwelcoming. Additionally, the requirement to upload copies of identification documents to an unsecured website was concerning. In today’s environment, this is not considered standard or best practice, and with the increasing risk of identity fraud, it felt inappropriate and insecure to be asked to provide sensitive personal information in this way. The designated smoking area directly outside the room was uncomfortable, as it meant regularly walking past groups of smokers, which detracted from the overall experience. Cleanliness and maintenance were also significant concerns. The bins around the motel were consistently overflowing during our four night stay. Inside the room, there were cockroaches present, the couch was heavily stained, and there was noticeable mould in the bathroom.