Hotel in Aix-en-Provence
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great for petsBring all your friends and family, even the furry ones
Top-tier experienceA high end property in this area
About this hotel
Featuring an outdoor swimming pool, the Novotel Aix-en-Provence Pont de l'Arc is located 2.
Amenities at Novotel Aix-en-Provence Pont de L'Arc
Business facilities
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Pets allowed
Heating
Wheelchair accessible
Bar
Balcony/Terrace
WiFi/Internet
Garden
Accessible Parking
Electric Vehicle Charging Station
Family friendly
Smoking allowed
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Cleaning products
Map of Aix-en-Provence
Available Rooms
Ratings and reviews
100% verified reviews7.0 / 10.0Good·Oct 2025
Liked the outside garden and common areas. Good small restaurant and nice breakfast. Very nice accommodating staff.
Rooms outdated. Terrible pillows and the shower had an awful septic smell. I had to keep the door shut to the bathroom.
7.0 / 10.0Good·Sep 2025
Staff were very pleasant and professional
10.0 / 10.0Outstanding·Aug 2025
Really comfortable, great sized rooms, expansive menu, staff were really friendly.
Location isn’t very good
5.0 / 10.0·Jul 2025
When we travel by car as a family, we often stay at Novotel hotels. They’re conveniently located, and it’s also very practical that they offer electric car charging stations on their premises.
When we travel by car as a family, we often choose to stay at Novotel hotels. We appreciate their convenient locations and the fact that many of them offer electric vehicle charging stations, which is very practical for us.
However, this time we experienced a situation that left us with very unpleasant feelings.
We booked our stay with half board, which included breakfast and dinner. When we arrived at the restaurant for dinner, we asked the staff what was included in the half-board package. We were clearly told that we could choose one starter, one main course, and one dessert per person from the menu, and that drinks were not included and had to be paid separately. We accepted that, placed our orders accordingly, had our dinner, and paid for the drinks.
The next morning, we checked out. A €150 deposit had been taken at check-in, and upon departure, we paid the city tax and were informed that the deposit would be refunded.
However, later that evening, I received a message from the reception saying we had to pay an additional €128 for the dinner. I responded, asking why — as we had already paid for half board. We had followed exactly what the staff explained, ordered accordingly, and paid for the extras. It was very upsetting to be told, after checking out, that we now owed more money for a dinner that was supposedly already included.
In the end, my €150 deposit was not refunded — meaning I ended up paying €150 instead of €128. This felt dishonest and very disappointing. We had trusted the staff’s explanation, acted in good faith, and now feel like we were unfairly charged.
This experience has unfortunately affected our trust in the brand — and we truly hope this is not representative of Novotel’s usual standard of hospitality.
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Top rated by guests
8.1Excellent
(492 Ratings)
"Really comfortable, great sized rooms, expansive menu, staff were really friendly."
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