Hotel Mercure Château de Fontainebleau

Great location - a 5-min walk to INSEAD. Good, large spacious rooms.

All good. Wifi wasn't the strongest for video calls.

It was a really lovely and quiet place to spend a few days over New Year. For New Year's Eve, the whole of the ground floor common areas were transformed into a beautiful dinner and party space, with live music followed by a DJ later (shame the festive dinner wasn't somewhat cheaper but I guess that's New Year!). The common areas also provided a lovely comfortable and sociable space at other times, with a nice nook with lego and board games for kids. The staff were all lovely and charming throughout. Delicious and plentiful breakfasts. We really enjoyed saying hello to the hens in a pen in the grounds and feeding them too (as the hotel provide the feed on request). It was great for our child and us to have access to the small pool. The pool area was very welcoming and warm, and the plus side of the water really being too cold was that it was never crowded....

It would have been nice to have warmer water in the pool (it's kept cooler than you might expect for environmental reasons). It was at 22C when we were there. Our child was very happy with it. It was fine as long as you keep moving but given it's quite small anyway ... that can be tricky. Too cold for the child's dad!

Nice room, reasonably sized, great decor. Great location if you want to walk to the shopping area and the chateau without going by car. Great on-site restaurant, the food and service was excellent - did not eat breakfast there though.

Swimming pool was too cold due to a glitch at the time so did not get to use it. Main light in the room not bright enough in my view. Used the downstairs area to chill and read a book but seats could do with a bit of cleaning where people spilt drinks.

Excellent location, around a 5-minute walk to INSEAD. Reception staff, especially at night, were very friendly and helpful. Appreciated the initiative of donating the fees from opting out of room service.

The room was very hot and the AC was not working; no advance notice was provided. No basic amenity kit was available (toothbrush, toothpaste, moisturizer, etc.). Room-service dinner was disappointing; the lamb arrived within 5 minutes and felt reheated. I requested room cleaning for the following morning and it was confirmed, but my room was not cleaned. Netflix and TV casting did not work, and no one was able to help as the system was apparently new.