Hotel in Saas-Fee
3-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Great price for your budgetOne of the lowest cost properties in the area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
Amenities at Hotel Les Amis
Free WiFi/internet
Non-smoking
WiFi/Internet
Ski in/Ski out
Family friendly
Contactless check-in/out
Cleaning products
Map of Saas-Fee
Available Rooms
Things to know
Check-in: 3:00 PM
Check-out: 11:00 AM
Early check-ins and late check-out requests will be accommodated upon request and based upon availability. Unauthorized early check-ins and late checkouts will incur a penalty fee.House rules
- Kids allowed, fees apply
- No parties or events allowed without prior approval, fees apply
- Must be 25 or older to rent
Additional fees to expect
Cleaning & other feesWe include all stay related fees in the Cleaning Fee line, which may include cleaning, property manager, resort, tourism and other stay related fees. All Vogo properties are professionally cleaned after each stay.
Booking feeNo booking fees, easy credit card payments.
Service feeThis helps Vogo provide a safer and more secure booking experience.
TaxesTaxes on accommodation such as Occupancy Tax, VAT, or GST. May also include tourism fees.
Customer support
Customer support is handled by our partner Vogo
Ratings and reviews
8.8 / 10.0Excellent·Apr 2025
Is a relieve to leave this hotel.
We booked this hotel promptly on 15 Apr, upon seeing good snow conditions for skiing over Easter holidays. Not many options were left, and we have to choose between the new hotel, Revier or les amis. After reading the reviews, we decided to book it eventhough it was more expensive than Revier, thinking it will be more of a swiss traditional style (it wasn't fyi). Les amis was a disappointment!
Pros: near to coop n carpark
Cons:
1. Major construction right beside the hotel.
2.The hotel reception is not 24hrs, no one was there even at 730pm. You need to inform ur arrival time (they didnt even ask me, was lucky that im proactive to tell them my eta, keys were placed outside the entrance.) Else you be stuck outside in the cold with no entry even to the lobby.
To take note:
Mattress and pillows are extremely soft. I'm less than 50kg, but the moment you sat on the mattress, u sank in.
Unpleasant experience at the hotel:
We were supposed to check in on 19apr(fri) but the road was closed due to extreme weather conditions. With roads being closed for more than 2.5days, we need to evaluate if we should still head to saas fee, or other locations for the long weekend. Hence we send a nice message to the hotel asking for a possible refund/solutions. Refund issued remains outstanding. Whilst at the hotel on 20apr, after breakfast, we approached Carla nicely in light to have an open discussion.
1. If refund is possible?
2. If refund, not possible, can we put forward this 1night to summer? We can come back in summer during the hotel non peak period. This also gives the hotel a return and guaranteed business as we are able to book on the spot. On a marco view, isnt this a win-win situation for everyone? And brings repeated business for saas fee as a village isn't it? We never in any instance demanded for a refund (it was merely chf 187 for christ sake).
However, Carla got all defensive and impatience. Raising her voice and slamming the keyboards. I was in shocked from her emotional behaviour. She claimed that no other customers asked for refund and if we didn't buy travel insurance, it was not her problem. As her hotel insurance only covered for avalanche but not road closure, she still need to pay her workers too. We would like to make the point that, this snowstorm is record history and is an extreme event, it is also not traveler's obligations to buy a travel insurance. On the same trip, we had dinner at Hotel Capra (5 stars), they told us that, due to road closure and electricity outage, they offered special price to the guests for extension stays. On a side note, capra was fully booked, else that's our 1st choice. Therefore, we wanted to have a similar discussion with les amis hotel. Which i deemed fair for both the hotel and the customer. That's what communications are for.
In addition, she was rude and impatience claiming that we called her at 10pm on 18apr (thurs) asking for refund. This is not entirely correct. Firstly, you sent us a message at 930pm, hence we called back to ask about the road situation and conveniently ask if refund or other options are possible.
Secondly, you are in the hospitality service industry, running a hotel, guests can't even call u at 10pm?!?!
We are disappointed with the hotel professionalism. We know every businesses need to make money, but it should be with integrity and principles. We paid to stay in a hotel, we are not given the rights to even ask a simple question and you have to deal with their emotional state of mind. It simply spoils our holiday mood! Beside that, there was not heating during our 2 nights stay, it was near to 0deg at night, but they are so aggressive that we dare not use the hotel reception phone to ask about the heater.
P.s. we are avid travellers, with over 50 countries covered. This is the 1st time we have such an encounter.
8.4 / 10.0Excellent·Aug 2024
バスターミナルから近く下り坂のみで到達可能です。斜め向かいのcoopは日曜日も含め毎日営業しています。夜は人が居ません。２４時間対応ではないのでメールで到着時間を知りたいと連絡が来ます。朝は夜明け前から朝食準備されてます。到着日からsaastalカード利用可能です。
9.6 / 10.0Outstanding·Jul 2024
We had a great stay here. All the queries were answered on time and she is so polite, friendly and helpful. Good food too.
$$$$
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