iloftmalaga Premium Alameda Principal

Great location and very big apartment. Staff tried to fix the errors which was appreciated. Two bathrooms

Cleanliness of the apartment on arrival and not ready at 4pm (was available shortly after but not very clean). Air conditioning unit was filthy (they cleaned it the following day thankfully). The apartment in general needs some TLC, scruffy walls, stained seats etc

Excellent location; iloftmalaga staff were great to deal with within their ability to help; cleaning staff were excellent.

Kitchen was not very functional and lacked many of the basic requirements for cooking considering the length of our stay. The cost was way above value.

It was a very clean, smart and stylish apartment! Very spacious too, and really felt homely at the same time. There were plenty of facilities and it all really just made our stay so enjoyable.

Nothing really. Perhaps a proper ironing board would have been appreciated, but that wasn’t too much of a problem.

It was spacious, clean, and very well located, in the heart of Malaga's city center. Things were generally in a good state and felt fairly new. Despite being in the city centre, it was not noisy at all.

About the apartment itself, It was poorly stocked and lacked fairly basic things for an multi-bedroom apartment to stay with a family--in the kitchen for example, there was no salt, which we ended up having to buy and keep there. There were maybe 3 or 4 coffee pods, and the coffee machine didn't work properly. An apartment of this size and nature (for a faimly, with full kitchen and laundry facilities, etc) should be stocked with the basics for that purpose; this is the first time I stay in such a barren apartment lacking these basics. The arrival was complicated too. Before driving to the apartment, we asked the hosts for the address of the car park they recommended for the stay (they offered a discount there), but they refused to give us the address until we checked into the apartment. So we headed straight to the apartment by car, but the instructions did not indicate that the apartment wasn't reachable by car, so we ended up stuck in a loop. We called the hosts again to ask for the car park, and they kept refusing giving us the address, and blamed us for allegedly not reading up the arrival instructions--instead of helping while we literally drove through Malaga's very crowded city centre figuring out what to do. Eventually they conceded and gave us the address (about 1 block away from the apartment), parked there, and walked to the apartment and got in. Then I walked to their office (a few blocks away, in a different building in the city centre) where they gave us the car park vouchers. It was as simple as that, but they gave us grief and unnecessary stress when asking for the info we needed, and instead blamed us for allegedly not having read the instructions even though he had read them. The overall experience was unnecessarily unpleasant.