Hôtel du Grand Lac Excelsior

Style and view

Mattress and the smell in the bathroom

The room had a great location and was comfortable. The staff was exceptional - everyone was kind and helpful

The furniture was old (the couch had one cushion ripped). We had to ask to get a living room lamp for the table. The hallway to our room always smelled musty and the carpets were old and stained.

We had a lovely stay at this hotel in Montreux, especially because of its excellent location. The bus stop and the beautiful lakeside promenade were both very close, making it extremely convenient to explore the area. The views from the hotel were also fantastic and added a lot to the overall experience. We were pleasantly surprised to receive an upgrade to a deluxe room, which was a thoughtful gesture and definitely appreciated.

However, there were a couple of drawbacks. The wooden flooring in the room was quite creaky, which became noticeable, especially at night. We were also a bit disappointed that there was no kettle provided in the room, even though it was a deluxe category room.

The view is exceptional

It is a 3 stars at best - Room very basic, no sound proof system, we could hear TV of our neighbors and when they were talking on their balcony or when they shut the door of their bathroom - no parking in a very small street - Lift and Corridor to go beauty clinic and swimming pool are very out dated and dark… do not give a nice, premium feeling of the Beauty clinic… - Breakfast correct Net, the hotel in its entirety needs good renovation (wall, carpet, bathrooms, balcony…)