Home2 Suites by Hilton Indianapolis Downtown Indianapolis

The bed was super comfortable which was great. Not a lot of hotels have super comfy beds so this exceeded my expectation! The staff was really nice, especially the girl who was working Saturday night.

Saturday night we were unable to get into our hotel room because the card reader on the door wasn't scanning our cards. The girl working came up with us and stated the card reader was dead and needed charged. She was able to give us another room while we waited, but at this point it was already 11:30pm and we were very tired. We got back in our room at 1:30am because my husband went to check the door and the card worked. She said she tried to call us to let us know it finished charging but I didn't have any missed calls so we weren't sure what she meant. She gave us some free snacks though so that was nice. It was a slightly annoying thing to encounter so late at night but the girl was very nice at least.

Big rooms and good breakfast with helpful staff

Like convience of location and that there was a valet.

Breakfast kept running out of coffee & food options were not great. Valet was expensive.

The rooms were lovely, laundry on site. Location and value were good.

There were some management issues and inconsistencies with the staff because management was inadequate. Packages and Instacart orders were delivered next door and all but one person just shrugged and said for me to go try to get into the secure building next door. One staff member knew the code and retrieved my package. There are laundry faculties that run on quarters—but they can’t give you quarters and send you next door. I was left outside at 2am for 20 minutes because the front desk employee was sent to make coffee? The manager didn’t answer her phone or identify herself as an employee of the hotel, then proceeded to throw her front desk employee under the bus.