Holiday Inn Express & Suites Helen by IHG

The breakfast was okay. The staff was very helpful and nice. The cookies was an added treat. Rooms, and bed were quite Comfortably.

Breakfast was just okay. Having a make your own regular type waffle griddle would improve the experience.

The breakfast was just ok

Not enough variety of breakfast food

Very clean and comfortable

There were no complaints

Breakfast food was good. The flimsy plastic cutlery and plastic plate was not what i expected. China plates and steel would have been soooo much better. Melody the waitress was amazing. Lovely and a real credit to the hotel and management. BIG let down was the room. We had a suite. It was like walking into an empty apartment. Despite two micro wave ovens and two fridges, there was not a single piece of cutlery, plate, cup or drinking glass to be found. (There were two flimsy plastic water cups) The corporate managers have decided to remove everything, including any means of making a hot drink apart from the microwaves. Although there is nothing to hold liquid or food to use the microwaves in the suite. The room was comfortable and the staff excellent. But customers vote with their feet. We will not return to this hotel. OR its other hotels until a policy change on the lack of basic comfort towards their guests by the stupid decision to remove the crockery and cutlery as an obvious money saving move by the corporate management.

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