Aloft by Marriott San Antonio Airport

The location, the rooms, and facilities.

The room did not have a do not disturb sign, so while we were gone house keeping came in to clean. They happen to have grabbed one of our bags with unopen items just bought from the store and mistakened it for trash, which we found out when coming back and preparing for check out the next morning. The front desk took the time to search the trash but they stated they were unable to find anything which we find very odd. We were told "sorry" and that was all, we were expecting to be compensated for the mistake but now are out that money and necessities..

Airport shuttle was very convenient..

Room was tidy, but smaller than expected. TV also seemed a little undersized for the wall it was featured on. One of the elevators was broken and the other operated very slowly. Stairs were not as easily accessible and they sent you outside. Would have just used stairs if there were some near the elevator.

This is a great property, older but well maintained, very clean and comfortable. The staff is always wonderful. I have stayed 6-8 nights in the past 6 months.

The parking lot is shared with a restaurant and space is limited in the front. I typically am Traveling for business alone and if I have to check in at night parking in back makes me nervous. However they do have a security guard and he is often stationed outside after dark.

Bed and pillow was comfortable and staff was very nice.

Pool had no water. Rugs were stained and the bldg needs some tlc. Needs lots of repairs.