InterContinental Chicago Magnificent Mile by IHG

Everything from check in to check out was top quality. Staff was amazingly attentive and proactively met our needs. The property was beautiful, our room was immaculately clean and luxurious. Shower water pressure was perfect. Bedding was plush and comfortable. I did not have the opportunity to have breakfast but family who did had a great experience. My son enjoyed spending time relaxing in the pool. When I first booked I felt the price was a little steep, but changed my mind after check in. Worth every penny for the all-star service and accommodations

Literally zero complaints

The pool, location and the room was great! Our family enjoyed our stay.

Nothing

Very convenient location and wonderful staff - they checked on us by text, and came quickly when the toilet clogged without reason. Location was quiet even though it was on Michigan St. - must be thick window glass! The beds were comfortable, the room was clean. We didn't have a "do not disturb" sign so we assumed no service unless we asked - incorrect! They come and make your beds unless you have the sign. I appreciated that, actually. I miss that service, which seems to have dropped off since COVID.

The water did not get hot enough half the time - this isn't really acceptable - this is an Intercontinental Hotel! I expect less from lesser hotels, but not this one. Also, though there were vacant rooms, we were put on the lowest possible floor without any sort of view- this happens with booking.com sometimes. If you want a view make sure you select it from the choices or book directly. My bad.

You can't beat the location and the all of the staff was really friendly and helpful

The beds were very uncomfortable especially the pillows. The bathroom, while very clean, smelled musty There wasn't anywhere to eat in the room There was a small table but no chairs