Hampton Inn & Suites Austin - Downtown

Very easy , clean , spacious rooms and good location. We left a lot of cash in the safe and the staff were excellent about getting it back to us

Hotel & room were fine. Location is good.

Room was advertised as corner room. However it was not, the actual corner location was a stairwell. This was in internal location but charged with a higher price. Deceptive!! Additionally, there was no mention that the only parking option was valet, for $75. More deception!! Staff did state there is a public garage close by, for a little less, but that closes at 9:00pm, so no in/out options. Just be transparent up front!

Location, cleanliness

Everything was great

The room was beautiful, finished to a high standard, and the front desk staff were very friendly.

Breakfast: We were extremely disappointed with the quality and presentation. Everything was served on plastic plates with plastic cups, and the food options were very poor. There was only one hot option, and the sausage tasted artificial and rubbery. There were no healthy choices at all — just sugary cereal and bagels, and no vegetables. This is not the standard I expect from a Hilton-branded property. I’ve stayed in many Hiltons before, and I have never experienced a breakfast this bad. My partner and I also experienced stomach issues on both mornings, and the only place we ate was the hotel breakfast. Housekeeping: The housekeeping team seemed hardworking, but our room was not cleaned for the first three days. I had to request cleaning myself. When it finally happened, it was minimal — the bed was made and fresh towels were provided, but items such as the hairdryer were left out instead of being put back in place. It felt very average and not what I associate with Hilton standards. Maintenance Issues: Throughout our five-day stay, several basic facilities were not functioning. The water station on our floor was broken for the entire stay. Multiple elevator buttons were not working properly — you often had to press different buttons to call the elevator, and the buttons on the second floor stopped working entirely. It gave the impression that essential maintenance is being overlooked.