Holiday Apartment "Langstein Sonnenblume" with Mountain View, Balcony and Wi-Fi

Not happy with our stay. We originally were supposed to stay 3 days but had to shorten it to 2. We did so in the correct timeframe but was told 2 nights were the same price as 3 so we would not get any money back. When arriving our host took us to our apartment. She basically handed us our keys and that was it. She could not speak any English and there was no communication. we found the hot tub which was down the steps and around the front of the house in a little dark cubby area. It was way too cold to walk all the way out there after getting out of the water so we chose not to use it. The first morning we woke up we had no heat. It was freezing in our apartment all night. I sent her a message and she kept telling me it was working. Yet all of our heaters were cold. We never knew where the ping-pong table or laundry room was. Never spoke of homegrown produce? No hand soap in the bathroom for us to wash our hands. Bedroom with bunkbeds had no outlets and the other bedroom had one outlet. Would definitely not stay there again.