IntercityHotel Geneva

Everything Cleanliness. Communication Customer care. All is top notch

RAS

It was very close to transport links and the airport. the staff were very attentive especially Tony he made the stay so lovely .

N/A

The front office staff is amazing, very professional and so helpful. Very close to the airport Easy connection to city center by metro

Housekeeping should add some effort because I found hair everywhere in my room , it was on bed and in the blanket all covered with small and even long hairs.

The room was comfortable &!the breakfast was ok

The self service check in at the main entrance was confusing & we weren’t aware the main reception was upstairs until a staff member told us as the self service check in wasn’t accepting our information. When we arrived we asked about the shuttle bus times the next morning & reception advised the bus runs every 20 minutes. We went downstairs at 9am to get the shuttle bus as we had to catch the 9.55am train to Zermatt but the driver told us he had a break until 9.50am which we told him was too late. Therefore we had to go back up to reception to ask to get a taxi booked to take us to the station which cost us CHF28 which we were quite angry about. If the hotel had told us there wasn’t a shuttle bus running from 9-9.50am then we would have went earlier to get the bus. It’s not the drivers fault but the Hotel as we asked about the shuttle bus the night we arrived & also when we went for breakfast & were told the bus would be available. In normal circumstances we would have walked to the station but we had heavy ski equipment to carry