Riverwood Lodge

Absolutely everything was fantastic 10/10.We will be back Beccy! Owner went above and beyond thank you Sara and Nick Henderson x

Nothing at all. All perfect 👌

it’s very clean

none

Property was very comfortable and well decorated and equipped

It wasn’t well cleaned, it was a bit too dusty.

- Beautiful interior and modern design - caravan facilities of a high quality - external decking area is a nice addition - gorgeous countryside location close to the beaches of Newquay - wifi in caravan which is needed as there is no signal in the area

- whilst it was cleaned to a decent standard prior to our arrival, when we unfolded the sofa to make the sofa bed there were old biscuit crumbs from previous guests within the sofa crevices which made us feel a little dirty - we had access issues upon arrival following a 7 hour journey to the site. The key code provided did not work on the safe box and it took over an hour to gain access to the caravan which was only possible due to the on-site maintenance team forcing open and breaking off the safe box. Thankfully resolved by on-site team, without them we would have been stuck as the owner of our caravan was not contactable via phone after numerous attempts to get in touch to explain our situation upon arrival. - The general communication with the owners of the property was not great. Whilst they did answer all messages on the booking website, they seemed reluctant to answer phone calls and this made us feel uncomfortable when travelling such a far distance. Especially when you want to make contact prior to the journey to ensure there are no issues with your stay and to help answer any general queries you may have before your arrival.