Opal Key Resort & Marina, Key West

We moved to Opal Key after a bad experience with an Airbnb. We were well taken care of from the start - staff explained we could store our luggage at the hotel and use the pool, restaurant, etc until check in. When we arrived we received an upgraded room with view of the pool and were able to go to our room right away. Gorgeous property and the room was superb - well appointed, very comfortable bed, nice amenities! Also had lunch at Latitudes - part of the Opal Collection and a must do! We had an early flight out and staff arranged a taxi for us. The staff made us feel so welcome and completely changed our mindset on our entire stay in Key West! Highly recommend Opal Key and the staff is top notch!

Nice place with great customer service. But definitely Overpriced

Awsome resort. Great food and staff

Booked here to spoil my girlfriend on her birthday and they were accommodating. Gave me a lovely room with a view right over the harbor. The room was clean and comfy. The available water bottles in the room and near the elevator were very nice for the resort fee. But the $40 valet fee I wasn't impressed with and here's why. I am a valet bellman myself, so I was excited to be on the other side of the experience. But when I pulled in, the valets didn't greet my car, they stood at their podium and talked and I was the only car there. I had to get out and walk up to them, and interrupt them. It didn't bother too much at the moment as of course I was in a great mood being on vacation and quickly told them I do what they do and am happy to be in Florida. They were nice, and I still tipped them well on all bell runs and car retrievals. But they should be approaching the car, greeting me and welcoming me first, especially at the price of valet and the hefty price of the rooms. Overall, it was great stay, just very expensive so you expect a level of customer service that matches.