Terrestre, a Member of Design Hotels

Facilities were nice, beach access was convenient, food was ok.

The open room concept is frankly too loud. 1st night was a party right next door with screaming people until 2am. Second night was an event on the other side of the highway but we could hear it perfectly. Luckily the temperature went down on the second night, otherwise it is too hot. We requested a fan via whatsapp in the morning but it never arrived.

Espectacular !

I loved the architecture and the sense of intent placed on every detail of the property. The staff were kind, helpful and memorable. The food was delicious, fresh and imaginative. The hamman was relaxing and the refreshments provided were a testament to the attention to detail thought our stay. I can’t wait to come back.

Stunning architecture and thoughtful design, with a strong concept and philosophy behind the hotel. Very peaceful atmosphere with beautiful views. The pool is gorgeous, and the breakfast was generous.

1. Service / operations (not 5-star level): The welcome felt impersonal and overly administrative. There was no real introduction to the property (its story, the architect, or the sustainability/renewable-energy angle), which is a missed opportunity given the concept. Communication and logistics were unreliable: reception stopped responding regarding airport transport; when we arrived, no driver was there and we waited about an hour in the sun with little clarity. A similar issue happened at checkout: our taxi arrived ~40 minutes late and the response from reception was not proactive and lacked apology/ownership. The staff seemed confused most of the times and seemed like had no experience in hospitality. 2. Food: The dinner experience did not match the positioning/price point. Desserts were very basic and, overall, flavors and execution were underwhelming—especially in the evening. 3. Spa: Beautiful space, but the hammam was not working. 4. Room practicality / comfort: While visually beautiful, the room setup is not very functional. The main fan was not strong enough and the backup fan was very noisy. There were many mosquitoes; the hotel could improve this with better screening/sealing between the outdoor shower and the room and/or a mosquito net. 5. Amenities: Not enough towels in the room—two towels for two guests is insufficient. 6. Cleanliness: The sink area appeared not properly cleaned (signs of moisture/mildew).