Unit 18A at Granlibakken

The door was stuck so when we got there we were stuck out of the room and it was freezing outside. Then our microwave broke down twice so all the money we planned to save with microwaveable food went out the window. Also our fridge was not cold it just stayed at a cool temp almost like a wine fridge. Besides that it was a nice place and the staff were kind and helpful.

Adjoining rooms with my son, daughter-in-law and my grandson. Their unit had a full kitchen, fireplace and a queen size bed and pull out bed which was perfect for the 3 of them. Our unit was very small but fit our purposes of a place to sleep and close to our family

What I didn't like was the booking fee Vacasa charged us for each room - $500.00 was a ridiculous fee and thought since I am an elite member of Bonvoy Marriott Credit card that it was a service offered through them. This was awful to have to pay $1,000 for a booking fee when I could have booked directly with hotel. Also, I asked for several weeks to get an early check in as my daughter was getting married on Friday, June 23rd at 4:00p.m. and asked if we could check in at 2:00p.m. - no one from Vacasa was able to confirm this for us - very upsetting that I spent a $1,000 in a booking fee and did not get any assistance. This is a formal complaint to you that this is unacceptable and want to be provided with a refund of this ridiculous fee - call me at 847-721-9905 or my work number 847-398-4151. Belinda Rosenberger

There was no breakfast during our stay.

none of the facilities were open the restaurants were closed, the pool was closed.