The One - Chalet in the Cairngorms

Clean, tidy, lots of extras

Never met anyone on site? All emails and msgs with instructions. Also never replied to a question we had.

Location was great and very quiet

Quiet location. Plenty of room with 2 bedrooms and nice living area with fireplace. Lovely little village and lots to do in local area. Well stocked kitchen.

Need to bring your own towels as none provided. Be aware this is a private owner and not connected to the holiday park where it is located. When we arrived, we had no hot water or heating. Followed the instructions in information booklet but nothing worked. I tried to get help at Park reception but no one there to help even though we had to check in on their website. Found out later they would not help. Managed to contact owner who was very apologetic (she was in London) and could only help with instructions on how to access the boiler and adjust settings. Not an easy job but my brother finally got it working - something I would not have been able to do. We should not have had to do this. Facilities should have been checked by cleaner before we arrived. Wi-Fi was also a problem but finally got that working with the owner's help.

clean, good location

Before you book your stay make sure there is gas, unfortunately we ran out of gas and had no hot water, we couldn't wash which was a big problem. The heaters didn't work, the gas cooker didn't work so we couldn't make breakfast or dinner, the stove didn't work either because it was gas-powered. The owners said I wasn't entitled to a refund for my stay, I could leave the place of rest. Embarrassing approach to guests... I paid and didn't get any help or even an answer what to do next