SEEGLÜCK Hotel Forelle Superior

Es hat einfach alles gepasst

Nichts

Tutto, panorama, SPA, spiaggia e servizio. Buonissima la pulizia.

Materasso singolo, e cena

Die Lage ist unfassbar schön, direkt am See. Das Haus ist schon etwas historisch mit einer langen Geschichte und schön eingerichtet. Die meisten Mitarbeiter sind sehr freundlich um die Gäste bemüht.

Das Angebot beim Frühstück war etwas eintönig, jeden Tag exakt genau das gleiche Angebot, außer am Sonntag , da gab es auch noch Lachs. Wir waren eine ganze Woche zusammen mit Reisenden einer Busgruppe im Hotel, da war teilweise einiges schnell vergriffen. Nachdem die Gruppe abgereist war, war etwas mehr Angebot. Das Abendessen wurde gut angerichtet und freundlich serviert. Die Menge war etwas gering, die Suppen waren wirklich ein Schwachpunkt. Das könnt Ihr als 4 Sterne Haus definitiv besser. Die Sauna war meist außer Betrieb. Schade. Die Parkplatzlage ist etwas knapp. Das Zimmer war sehr warm.

We loved the location on the lake and the lovely small beach. The room was very well designed, modern and with a good bathroom. The hotel interior is generally very pleasant.

The truth is we didn’t like quite a number of things. Personnel were not rude but totally indifferent. The only person who was really friendly is a bell boy at the parking lot. There is no hostess in the restaurant hence no one to greet you at breakfast and you look for table yourself. Breakfast itself is scarse: you would expect such variety at a simple 3-2 star hotel. Which would be perfectly fine if we didn’t pay over 400 euros per room (we were staying at superior room category). One has rather high expectations having paid this kind of money. We went once to dinner to discover food was mediocre and the salad bar just a joke. The most ironic there was no trout on the menu in Forelle hotel! Nobody works at the beach either. You help yourself with the sun bed and umbrellas and if need a kayak you run to reception to catch the receptionist. Each guest is given one beach towel for a whole duration of the stay! How about that?! Internet is very slow, impossible to watch videos and you have to log on every 24 hours. The hotel is cutting corners left and right: faucet water is offered in a jar in the room instead of a bottle of mineral water and there are no toiletries at all! Soap and shampoo come in a container attached to the wall, can you imagine that for the price we paid! The container was empty the moment we checked in, and we had to ask for it to be filled 3 times 3 different people! I had to go to buy a proper shampoo + hair conditioner. Normally for this price you expect elaborate designer stuff. I was also astonished to have inherited half roll of toilet paper from the previous guest! The owners have saved even on this. There was only one waiter at the restaurant who also had to serve as a barman. The person was clearly exhausted and stressed and the guest could see this and hear his supervisor scolding him Instead of helping. You had to be really lucky to be able to order a soup: it was only served from 12.00 till 13.45.