Natura Resort and Spa Ubud

Very gorgeous place to stay, lovely friendly staff, 😊 loved every minute. Clean wonderful stay

Nothing we stayed 4 nights

Wonderful peaceful location with sensational views of the jungle Infinity main pool pristine All the staff went above and beyond to make our stay fabulous Pool Villa absolutely beautiful with private infinity pool overlooking jungle Lovely breakfast in the restaurant Particular thanks to Darwin, Riska and Wayan

Nothing Everything was perfect We loved seeing the wildlife, be aware that it is a jungle location so you may be lucky enough to have a friendly gecko in your area! For us a bonus

Everything. The resort was built along the steep side of the ridge above the river. It was in a natural forest environment and access was via a timber/board walk. The peaceful surroundings, the swimming pool and our villa were instagramable! The host guest relations staff was very friendly and helpful. The resort provided a free shuttle service to the center of Ubud 3 times a day which was quite handy.

Nothing except for an event that was not under the resort's control. There was a noisy celebration at the nearby village on our first night. The music was very loud but the resort staff were not informed by the community. They were apologetic even though it was not their fault.

The location and traditional luxury villas were absolutely stunning

The management, particularly Darwin. The manager acted like we were an annoyance. We had two of the biggest/nicest villas, spent more money on our accommodation than the other guests there (there wasn’t a lot) and were treated like we were beneath them. In house restaurant was a farce. Told we could only order one pizza for a party of 7, we’d try order 3 eggs benny, they tell us we could only have two. Serving sizes were smaller than I’ve ever experienced before, especially for the ridiculously expensive prices plus a 21% service fee. I’m happy to pay decent prices for a fancy restaurant but this was an absolute joke. The restaurant staff were too young and untrained, I felt bad for them and they were so young but kept being told to tell us about constant rule changes around food and service that just didn’t make sense. We were told about the complimentary shuttle bus into Ubud central and what times they left, then when we arrived at those times told we were then told we had to book an hour before?? Rooms weren’t cleaned well while we were away on our day trips. We absolutely soaked up what we could of the beautiful villas and location but tried to steer clear of anything to do with the running of the place.