The Louise, Beckons

Maddie's welcome was excellent and we felt in good hands.Breakfast food was excellent. Staff were wonderful and couldn't do enough for you, Maddie and Jeremy were standouts during our stay, also Darcy. Sam the chef also a standout . As we were in a party of six, it seemed more difficult for the team to manage our dinner orders, so we assumed it would be a better place to stay for couples. We definitely all enjoyed our stay and would return in a heartbeat. It is the most beautiful place, rooms were so lovely, the suites were well presented and most luxurious. The Louise tea at night was a nice touch and enjoyed very much. Thank you Maddie for the great tour of "The Louise" art!

Service, on occasion at breakfast and once at dinner, was a little slow, particularly after ordering coffee, orders etc. A couple of the staff actually forgot about my second cup of coffee so I just went back to my room and made one. That was a little disappointing. Dinner was good, but I guess as we were in a group, my order came out and wasn't what I ordered one night.That happened for 2 of the courses. The team should probably write down the orders maybe?

Lovely property with lots of attention to detail in the rooms and private

Nothing

Immersive comfort

The main building including dining areas were lovely. Very comfortable beds

Our suite was a little tired. The chairs were stained and parts of the shower had mouldy or just dirty black grouting. The food was really terrible and incredibly disappointing as I had stayed here before and the food had been sensational! The gardens looked quite neglected and there were weeds and near dead plants leading up to the entrance. A few of the wait staff lacked any training in hospitality . I don’t think the experience matched the expensive price tag