Smiths At Gretna Green Hotel

We were supposed to stay in cottage 1, but shortly after arrival, the power went out, and the hotel had to call in an electrician. Staff at the hotel acted promptly and worked together to ensure we were looked after and quickly transferred over to 2 stunning balcony rooms at the hotel at no extra cost. Both the cottage and the hotel rooms are beautifully furnished.

No complaints. Despite the electrical problem in our accommodation, we were looked after very well.

As previously the staff were helpful and friendly, the room was spotless and breakfast was excellent.

Expensive electric vehicle charging cost.

Room was fantastic. Staff were all very friendly and helpful. Food was surprisingly good.

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The property was very nice overall, and the room we were given was clean, comfortable, and well presented. The staff were polite and helpful, and the location was perfect for attending my friend’s wedding.

I was disappointed because I had booked a one-bedroom cottage, but upon arrival, I was informed there was an electricity issue and we were moved to an executive room instead. Although the room itself was lovely, it was not what I had booked, and it meant we were separated from our friends who were staying in the cottages for the wedding, which impacted our experience. Additionally, I paid £300 for the cottage, but the executive room costs £121 per night (£222 for two nights). Given this difference, I feel this was not equivalent accommodation. I would appreciate it if the hotel could offer a partial refund or appropriate compensation to reflect the difference in room type and the inconvenience caused.