Hotel in Shanghai
4-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Well priced for this locationPriced under area average
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Holiday Inn Shanghai Hongqiao West is located in Qingpu District, which is close to Hongqiao Railway Station.
Amenities at Holiday Inn Shanghai Hongqiao West by IHG
Business facilities
Golf course (within 2 mi)
Free WiFi/internet
Free Parking
Air conditioning
Non-smoking
Gym
Heating
Wheelchair accessible
Bar
WiFi/Internet
Laundry services
Family friendly
Ironing facilities
Safe
Childcare services
Accessible by lift
Key card access
Contactless check-in/out
Fire alarm
Fire extinguisher
Cleaning products
Map of Shanghai
Available Rooms
Ratings and reviews
100% verified reviews7.0 / 10.0Good·Apr 2026
I had already completed the full payment prior to my team’s arrival. However, upon check-in, your reception staff requested payment again, stating that the Booking.com system did not reflect that the booking had been paid.
The situation was handled in an unprofessional manner. The staff did not listen to my team or review the payment confirmation shown on their phone. While I understand that cultural differences may exist, as an international hotel chain with properties worldwide, a higher standard of professionalism is expected.
Additionally, Booking.com was unable to contact the hotel until the final day of my team’s stay. Only then was I able to speak directly with your staff to confirm the payment, after which the matter was resolved and the amount was returned to my team via Alipay.
I believe this situation should have been handled more efficiently and professionally.
Furthermore, I would like to raise a concern regarding the room arrangement for three guests. The room was provided with two beds, each approximately 90–130 cm in width, which may not be suitable for accommodating three adults comfortably. Kindly review and clarify your bedding arrangements for such bookings.
9.0 / 10.0Outstanding·Jan 2026
O atendimento da Maggie foi sensacional. Nos ajudou a resolver um problema e foi muito paciente e solícita. Certamente ela merece um aumento de salário!
Não tem lavanderia. Isso é uma absurdo completo para um hotel deste nível. Você não ter condições de lavar as próprias roupas é um descaso
10.0 / 10.0Outstanding·Jun 2025
Grosses, sehr schönes Zimmer. Tolle Nasszellen.
Schwierig vielleicht das man nach 21 Uhr nichts mehr trinken kann. Auch keine Minibar
6.0 / 10.0Average·Apr 2025
Nothing
The hotel is very old, and the rooms reflect that, it is outdated and poorly maintained. There's not enough lighting in the room, making it feel dark and uninviting. Overall, I would not recommend staying here
$$$$
Top rated by guests
8.4Excellent
(115 Ratings)
"Clean & quiet environment"
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