Pimalai Resort & Spa

Amazing hotel, lovely staff and crazy good location

Incredibly friendly staff. Lots of activities to do. Great amenities. Felt like luxury from start to finish.

Nothing I didn’t like. The only thing was the amount of people, it’s not a boutique hotel but that was expected.

Staff at Pimalai are very hospitable, friendly, and above all, extremely hard working. They always had a smile on their faces even though I could tell that they were tired. They should all get bonus payments - especially during high seasons.

There was nothing that we didn't like.

What an incredible place in paradise! From the moment you are picked up till the moment they drop you off, every aspect of Pimalai is so well curated with your happiness in mind. The airport transfer is seamless and stress free. The check in experience is so welcoming, with fresh wet towels, tea, and all the friendly staff one could ask for. I really enjoyed the small touches, all the thoughtful small things they do to make their guests comfortable. Such as unlimited ice water (delivered to you at your sun lounger) when at the pools or the beach. While I never saw a mosquito in our room, they do provide mosquito repellent machines in the rooms. During our welcome, we were given spa vouchers because we were staying for several days (for us, one week). Upon arriving to our room, there was a welcome plate of fruit and fresh coconuts! Every treatment we got at the spa was excellent. Our favourite: the Aromatic Oil massage The fitness center was so well-equipped, maintained, and spotlessly clean. There was even a jug of ice water infused with aromatics (lime, lemongrass, cucumber, mint, etc) available too. Made the gym feel very elite and spa-like. The restaurants were a surprising bonus. I assumed we would be venturing out into the town for meals often, but the quality of food was wonderful. Our favorites were the All You Can Eat Surf & Turf night and the BBQ night, both at their Rak Talay beach restaurant. The included breakfast buffet was especially surprising. They had so many different options, from western to Asian and all kinds of sweets. Loved the fresh fruit and fresh squeezed fruit juices! I was especially impressed with the abundance of it all. Breakfast was from 6:30-10:30AM and even at 10:24AM I saw employees refilling everything, including tall plates of bacon. Overall the staff very much care about your satisfaction. They will go above and beyond to clear any problems or miscommunications. It’s rare to see this level of service.

nothing to dislike