KK Resort Apartments Lake Como

It was excellent and the staff VERY HELPFUL.

They turned the heat off for the SEASON and it was FREEZING! The staff bought us 2 space heaters which saved the day.

Lage schön - im Park u nah v See und Schiffssration sowie Bushaltestelle Como erreichbar mit dem Schiff in wenigen Min.

Unprofessioneller Empfang, mussten lange warten, da der Concierge das Schloss nicht öffnen konnte. Haus ist nicht gut isoliert - Strassenlārm war hörbar trotz geschlossener Fenster.

We had a great stay at the apartment, location is fabulous and it’s super comfortable. The staff at the Sheraton were brilliant (especially Laura) when we had problems on the first day (these were swiftly sorted). Using the lovely pool and being able to book into the spa for 90 minutes each day was a dream.

The attic apartment is actually two separate apartments: Iris and Ninfea. Together they are referred to as “KK Suite”. The actual main 3 bedroom “Casa Bianca” apartment is on the first floor and KK Suite is above this (when we checked in we were mistakenly let into Casa Bianca, which already had guests staying!). The description on booking.com reads “This spacious apartment features a living room and a fully equipped kitchen, as well as 2 bedrooms and a bathroom.“ - this is misleading. It’s actually two separate apartments, both with a bedroom, kitchen and bathroom. One apartment had a much nicer bathroom & shower, but the other apartment had a great living, kitchen and dining area so it was a bit annoying to have to choose which one to use (and which one to give to our 15 year old!). I thought I had booked one large apartment rather than 2 smaller ones, and felt this could have been clear in the description online. Having some welcome information in the apartments would be nice - wifi instructions, ferry times and a map would have been appreciated (and even a bottle of water!). It would also be nice to have full size products in the bathroom rather than loads of tiny miniature bottles! A note on plugs - our 2-pin adaptors only worked in the kitchens, the rest of the apartment was three pin sockets, so keep this in mind if you’re visiting from the UK, and buy Italian adaptors!

I didn’t like staying on the loft where no direct windows and didn’t like to climb stairs for 2 floors with the luggage and small children.