Hotel in Suzhou
5-Star Hotel
Reasons to book
Guests love it hereGuests give this property a top rating
Top-tier experienceA high end property in this area
Book with confidenceWe partner with the top travel sites so you know you're getting a great deal on the perfect rental
About this hotel
Pan Pacific Suzhou is located next to Panmen Park Scenery Area, just 1.9 mi from the famous Guanqian Street. The property features free parking spaces and features two swimming pools. Guests can enjoy a nice meal at the on-site buffet restaurant.
Amenities at Pan Pacific Suzhou
Business facilities
Concierge services
Free WiFi/internet
Free Parking
Air conditioning
Pool
Non-smoking
Gym
Wheelchair accessible
Spa
Balcony/Terrace
WiFi/Internet
Garden
Laundry services
Accessible Parking
Family friendly
Ironing facilities
Safe
Accessible by lift
Key card access
Contactless check-in/out
Housekeeping available
Fire alarm
Fire extinguisher
Tennis court
Cleaning products
Map of Suzhou
Available Rooms
Ratings and reviews
100% verified reviews9.0 / 10.0Outstanding·Apr 2026
2nd time staying here and intending to come back again soon! Love the overall atmosphere, design, location, value for money, easy access to the Panmen park too! Staff has been helpful and appreciate the housekeeping couple Xia Ning.
9.0 / 10.0Outstanding·Apr 2026
Beautiful, Clean, and comfortable room.
Excellent breakfast.
Free access to Panmen Scenic area
There is no check-in counter on the 1st floor.
9.0 / 10.0Outstanding·Apr 2026
Very beautiful place
None
6.0 / 10.0Average·Mar 2026
The price for a suite room is cheap, but still with a catch
The hotel itself is fine, but the management is not very prompt, although I wouldn’t necessarily say it is bad
The English ability of most of the staff is quite limited, which made communication difficult.
More concerning was the payment issue. The hotel debited my credit card for one night (CNY 777) three days before my arrival without informing me by email, and it was never mentioned during check-in or check-out. I only discovered this after checking my credit card transactions.
When I tried to resolve the issue by calling the hotel, they repeatedly asked me to contact Booking.com. However, my booking condition with Booking.com was “Pay at the hotel,” and Booking.com did not charge me anything. The hotel charged my card without Booking.com’s involvement. Only after I became quite frustrated did they say they would investigate the matter.
Eventually, I had to ask a Chinese friend to help communicate with them. At the time of writing, the hotel has acknowledged the debit and promised to refund it as soon as possible, but I have not yet received the credit on my credit card.
$$$$
Top rated by guests
9.1Outstanding
(1,190 Ratings)
"2nd time stayed at this amazing hotel.Beautiful garden ; very friendly staff ; comfortable room . Train station is about 8-10 minutes walk from the hotel ."
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