La Residence Du Vieux Port

Great hotel in the heart of Marseille waterfront. The staff was friendly and helpful. The balcony room was wonderful with an amazing view. Plenty of room with all the amenities. Even got to take the straw hat with me after the stay...surprise bonus! We did not take advantage of the breakfast. The hotel location puts you right in the middle of a lot of restaurants on the waterfront, walking distance to all the sites and a block from the metro station. Would highly recommend if you go to Marseille.

Nothing.

Great location, great views and very friendly staff.

Plumbing may need a service.

Everything. We had a fabulous time in Marseyanf the hotel contributed to the experience.

N/A

The design of the hotel and the size of the room

We book the suit the most expensive rooms and our surprise was to access to our room we have to climb a tinny stairs in metal outside the room which the night before it was raining… my girlfriend by slippery stairs fall down hitting the stair with her elbow getting injured and require medical attention. The staff who was with us in that moment never care or try to help us to find medical care or even ask after that how she was. During 2 days we have been in many pharmacies looking for drugs and treatments to decrease the inflammation and after that the deep infection inside the articulation of the elbow. Once in Bangkok we are now visiting Xray to try to solve the problem… and no any feedback from the property. Very sad to see so poor human care for someone who has been booking your best rooms.