Grand Hotel des Bains Kempinski

Excellent location, very close to the ski lift. The breakfast was the best that I have seen in 5* hotels. The staff very polite and friendly.

The cleaning was far from expected from this type of hotel. In the bathrobe I found a pair of lady underwear that belonged probably to another guest - it was absolutely gross. The hotel sent flowers to the room to make up for this incovenience. In another day, the cleaning lady added a new face cream next to mine in the bathroom - guess what? That didnt belonged to me either. The double bed was composed by two single-bed matresses. Needles to say that in order to sleep hugged, we had to go either on my side of the bed, either on his side of the bed - it was impossible to stay in the middle due to the discomfort of the edges of the small mattresses. Needless to say that the hotel is very old : this is beautiful, and it makes part of the story and history; but this doesnt mean that inside you dont make any adjustments to improve it. Smelled old, looked old, felt old. And not in the royal way. Overall, it was a nice experience, but when you book a hotel with such history and prestige, you cannot have these kind of errors. And if still happens, they definitely should have absolute care of those guests, in order to isolate the incidents and to keep out of bad reviews. Kempinski St. Moritz did not worth the hype or the money for these 4* conditions.

fantastic hotel, everything about it is 10/10. Piano playing at breakfast, great food, amazing service.

We used the Kempinski in St. Moritz as our home base for the Milano-Cortina 2026 events in Livigno. Olympic Logistics: Staying in St. Moritz provided a luxurious and relatively convenient gateway to the snowboarding and freestyle skiing venues in Livigno. The concierge was an absolute lifesaver. They were incredibly helpful with our travel arrangements between Switzerland and Italy and secured fantastic restaurant reservations for us. Our room was excellent—well-maintained and sized appropriately, providing a comfortable space to recharge between trips to the Olympic venues. Alpine luxury, this hotel is a perfect choice. We’d stay here again in a heartbeat!

While our stay at the Grand Hotel des Bains Kempinski had many highlights, there were a few disappointments regarding the availability of on-site amenities during the early week. Limited Openings: We stayed on a Monday and Tuesday, only to find that several of the hotel’s premier venues—including the Beluga Igloo Bar and Billionaire—were closed. Missed Experiences: Not being able to access these specific spots was a letdown, as they were a big part of the draw for us. Lesson Learned: In hindsight, if I had realized these facilities would be shuttered during our stay, I might have opted to stay directly in Livigno instead to be closer to the Olympic action. Pro Tip: This may have been a scheduling oversight on my part rather than a fault of the hotel, but I highly recommend checking the operating days for their bars and clubs before booking if those are a priority for your trip!

Location Bar area and bar food Spa area outstanding.

Evening meal in restaurant was decidedly average. No air-con so room very stuffy Hotel was very empty and lacked atmosphere. Hence multiple attempts to upswell prior to visit - felt a bit desperate. Paying for parking with an already high room rate. Felt a bit “old fashioned”