NH Hamburg Altona

Spacious room, comfortable beds and overall really clean. Friendly staff.

Breakfast overpriced

The hotel and rooms were nice and modern but in a cozy way. My room was big and the bathroom was very nice. Comfortable beds. Good breakfast. Love check out at noon, so stress free.

The toilet seats of the bathroom downstairs are a bit old.

Perfect stay!

1) Good breakfast! 2) Bus connections nearby to move around

1) The guy at the reception during checkin behave wierdly. I showed him that the payment is commited over booking.com but he did not beleive me and asked me for a credit card as a safety deposit. I never had such experience at any other hotel in Germany (a country where mostly people use debit cards, like me). He made me pay at the counter before letting us in. The payment was already commited by booking.com. His body language and the way he talked was not acceptable and not welcoming at all. No receiptionist would treat the guests like this. 2) I booked nh hotel because i had really good experience at nh dresden. But this one was disapointing. Room was not carpetted. very congested room. and even the bathroom was very small and gave a wierd old apartment feeling. 3) despite making the booking months ago, they kept sending msges/mail that we do not gurantee a king size bed, it all depends on the availability. if it all depends on the current availability, what is the point of 'Advance booking'! However, they did give us a king size bed and a very uncomortable side bed for our daughter which was not suitable for anyone to sleep.